Business Process Change, 3rd Edition

Chapter Six

Process Management

Abstract

An overview of how an organization might manage its business processes and a discussion of what is involved in managing a specific business process. A review of various process management approaches and a detailed discussion of the activities that are involved in process management.

Keywords

Functional management; ITGI’s COBIT framework; Managing managers; Matrix management; Organization chart; PMI project management; Process management; SCOR management framework; SEI CMMI management; Value chain managers

There are two senses in which we will discuss process management. We will consider process management in conjunction with how managers understand the goals and activities of their organizations. Separately, ...