Business Process Change, 3rd Edition

Chapter Eight

Understanding and Scoping Process Problems

Abstract

A discussion of the nature of process redesign problems with an emphasis on how one scopes the problem and the elements one considers as one tries to understand the nature of the problem.

Keywords

Business process case for change; Business rules; Capabilities gap; Case management; Cause–effect diagram; Complex processes; Decision management; Gap model; Initial process description; Input problems; Knowledge work; Output problems; Performance gap; Problems with controls; Problems with enablers; Process decomposition; Scope diagram; Simple processes; Stakeholder diagram

In a few leading companies, a corporate Business Process Management (BPM) group will use a business process architecture ...