Business Process Change, 3rd Edition

Chapter Thirteen

The BPTrends Process

Redesign Methodology

Abstract

In this chapter we consider how a company might go about setting up a project team to redesign a major business process. This chapter describes the approach taken by BPTrends Associates, which offers a comprehensive methodology that draws together all of the process change analysis, redesign, and implementation elements we have considered in this book.

Keywords

Communication and change management; Modeling; analysis; design; Process redesign project; Project management; Project teams; Redesign; Research and interviewing

In earlier chapters we considered how a company might decide to modify a process or select a specific process for redesign. In this chapter we want to consider how a ...