Business Process Change, 3rd Edition

Introduction

In part 2, we will consider what’s involved in analyzing processes and in undertaking process redesign and improvement projects. Figure P2.1 reproduces the overview of process work that we discussed in the introduction to Part I of the book. In this part, we will focus on Level 2 concerns—with specific projects to redesign processes, and with the day-to-day work required to handle on on-going execution of business processes.

We will begin, in Chapter 8, by discussing the nature of business process problems and discussing how a process redesign or improvement team can begin to understand and scope a new process problem.

In Chapter 9, we will consider basic business process flow diagrams. We will introduce a general approach to flow diagramming ...