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Business Process Change, 3rd Edition by Paul Harmon

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Dedication

To my business partner, Celia Wolf, and to all those who have helped develop BPTrends Associates, including, but not limited to, Gina and Yusuf Abudi, Bassam Al-Kharashi, Roger Burlton, Julio Cesar Luis, Sandy Foster, Paul Heidt, Mary Lowe, Artie Mahal, Alex Mello, Gilles Morin, Carolyn Potts, and Roger Tregear

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