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Business Process Change, 3rd Edition by Paul Harmon

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Index

Note: Page numbers with “f ” denote figures; “t” tables.

A
A3 document, 320, 321f
Activity cost worksheet, 341
Activity worksheet, 244, 245f, 340
Activity-system map, 40f
Aligning process measurement, 120–122
American Society for Quality (ASQ), 316
Answer Taxpayer Inquiry process, 186
Appian, 408
Architecture
definition, 84–85
using framework, 95
Artificial Intelligence (AI), 260
As-is process, 193, 194f
Assemble documents, 217
Associated management process, 243f
Automated expense report system, 252, 252f
Automation, 162
B
Balanced scorecard, 178
methodology, 115
strategy maps, 116–117, 117f
strategy model, 126–127
system, 115, 119, 120f
linking strategies to, 116, 117f
strategy maps, 116–117, 117f
Behavior task analysis ...

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