Measuring process performance
Abstract
This chapter gives an overview of approaches to organization-wide process performance measurement. It also discusses how the Balanced Scorecard should be used to align both departmental and process measures in a single performance measurement system.
Keywords
Aligning measures; Balanced Scorecard; Boeing case study; External measures; Internal measures; Lagging indicators; Leading indicators; Measurement continuum; Measurement terminology; SCOR (Supply Chain Operations Reference) measures
This chapter focuses on organization-wide process performance measurement. Every organization keeps track of its performance in some manner. Some have very elaborate performance measurement systems that allow ...
Get Business Process Change, 4th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
