Process management
Abstract
This chapter gives an overview of how an organization might manage its business processes and discusses what is involved in managing a specific business process. It reviews various process management approaches and discusses in detail the activities that are involved in process management.
Keywords
Functional management; IT Governance Institute (ITGI)’s COBIT (control objectives for information and related technology) framework; Managing managers; Matrix management; Organization chart; Project Management Institute (PMI) project management; Process management; SCOR (Supply Chain Operations Reference) management framework; Software Engineering Institute (SEI) Capability Maturity Model Integrated (CMMI) ...
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