Preface to the fourth edition
Business Process Change was originally written in 2002, and published at the beginning of 2003. Since then the interest in business process and the number of business process projects have increased dramatically. In 2002 there were no business process management (BPM) conferences in the United States. In 2010 there were at least a dozen major BPM conferences and dozens of other meetings on more specialized aspects of process change. In 2002 most corporate process work was focused on specific business process improvement projects. In 2010 leading organizations were focused on enterprise business process architectures and on developing corporate performance management and measurement systems ...
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