Introduction

Until recently most business process efforts focused on redesigning or improving specific business processes. In the past decade, however, leading organizations have realized that they cannot achieve the results they want by modifying specific processes in isolation from one another. The only way to achieve significant competitive advantage is to assure that all the processes that make up a common value chain are integrated and support each other. Moreover, as organizations have become more international, they have become focused on assuring that they perform processes the same way in each country or region in which they operate. These insights have led organizations to begin to focus on organization-wide process concerns.

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