Book description
Business processes are the production lines of the new economy.
When they fail us, our products and services fail our customers,
and our business fails its owners. The more businesses change, the
more they must concern themselves with their stakeholder
relationships and manage their processes so that technologies and
organization designs have a common business purpose. This book
shows you how to deliver integral processes and helps you build a
fully process-managed enterprise.
The Process Management Framework provides the strategic guidance
and tactical steps to make the switch. Encompassing eight phases,
the Framework migrates organizational and process transformation
through strategy, design, realization, and actual operations. For
each phase, this book provides detailed descriptions of the steps,
their inputs, outputs, guides, and enablers, as well as the tricks,
traps, and best practices learned by experienced practitioners. It
also covers the related disciplines of managing programs, risk,
quality, projects, and human change, and how process management is
the key to ensure a fit among all these areas. For those of you
about to embark on a process journey, this book provides a
compelling call to action, a guide for management, and an
invaluable reference.
Learn the concepts and transform your business!
See why process management is an inevitable trend that won't go away.
Understand why relationship management needs effective processes to work.
Define your stakeholders and determine their needs.
Discover what other organizations have done to manage processes successfully.
Explore a complete framework for managing business, process, and human change.
Apply your knowledge to manage process projects effectively and efficiently.
Learn what to do and what to avoid in every step.
Develop processes to align technology, organization, and facility transformation.
Gain cross-organizational acceptance of process and personal change.
Anticipate objections and proactively manage stakeholder concerns.
Table of contents
- Copyright
- About the Author
- Acknowledgments
- Tell Us What You Think!
- Introduction
-
A Management Guide
- Drivers of Business Change
-
Organizational Responses to Business Drivers
- Questioning the Mission and the Value Proposition
- Questioning the Time Horizon
- Questioning the Leadership Style
- Questioning Stability
- Questioning Control
- Questioning Service Styles
- Questioning Approaches to Work
- Questioning Roles, Jobs, and Organizational Structures
- Questioning Knowledge at Work
- Questioning the Integration of Information
- Summary
- Principles of Process Management
- New-Age Company Experiences
-
The Process Management Framework
- Process Management Principles
- Framework Description
- The Framework as a Process of Discovery and Learning
- Framework Traceability
- Defining the Business Context for Change
- Architecting Processes and Aligning Business Strategies
- Creating the Vision for Change
- Understanding the Existing Process
- Renewing the Process Design
- Developing Enablers and Support Mechanisms
- Implementing the Change
- Operating the Process and Continuing to Improve
- Scaling the Process Renewal Framework
- Related Professional Practices
- Summary
- Project Management Essentials
- Mitigating Business Risk
- Human Change
- Building a Process Support Organization
-
A Practitioner’s Guide
-
Discovering the Context for Business Change
- Overall Tricks and Traps for the Business Context Phase
- Validating the Mission
- Analyzing the Business Drivers
- Classifying Stakeholder Types
- Documenting Current Interactions and Health
- Documenting Principles and Values
- Envisioning the Future and Setting Expectations
- Producing Key Performance Indicators and Targets
- Determining Critical Success Factors
- Summary
-
Configuring Business Processes and Aligning Other Strategies
- Overall Tricks and Traps for the Architect and Align Phase
- Identifying Business Processes
- Matching Processes to Criteria and Prioritizing
- Identifying Information and Knowledge Needs
- Identifying Strategic Technologies
- Identifying Facility Requirements
- Determining Organization Strategy
- Determining Human Capabilities
- Determining Alignment Opportunities and Constraints
- Summary
-
Charting the Course of Change
- Overall Tricks and Traps for the Vision Phase
- Selecting the Renewal Processes and Identifying Stakeholders
- Formulating Process Vision
- Identifying Performance Improvement Targets
- Defining Project Scope
- Developing Project Strategy
- Developing an Initial Business Case
- Developing Communication and Human Change Strategy
- Finalizing the Project Plan
- Summary
- Understanding the Existing Situation
-
Designing the Renewed Process
- Overall Tricks and Traps for the Renew Phase
- Benchmarking Processes and Trends
- Gaining Enabler Knowledge
- Finalizing Evaluation Criteria
- Rethinking the Approach
- Modeling the Renewed Process
- Demonstrating/Validating the Renewed Process
- Updating the Business Case for Development
- Developing a Transformation Strategy
- Summary
-
Developing Capability for the Renewed Process
- Overall Tricks and Traps for the Develop Phase
- Building Physical Infrastructures
- Providing Human Core Capabilities
- Building Computing Infrastructure
- Developing Processes, Procedures, and Rules
- Redefining Jobs
- Designing Organizational Changes
- Updating Human Resources Policies
- Developing/Integrating Technology and Systems
- Developing Training Capability
- Summary
- Implementing and Rolling Out the Business Solution
-
Discovering the Context for Business Change
Product information
- Title: Business Process Management: Profiting From Process
- Author(s):
- Release date: May 2001
- Publisher(s): Sams
- ISBN: 9780768683653
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