Business Process Management: Profiting From Process

Chapter 2. Organizational Responses to Business Drivers

In This Chapter Questioning the Mission and the Value Proposition 38 Questioning the Time Horizon 40 Questioning the Leadership Style 44 Questioning Stability 46 Questioning Control 53 Questioning Service Styles 55 Questioning Approaches to Work 58 Questioning Roles, Jobs, and Organizational Structures 61 Questioning Knowledge at Work 61 Questioning the Integration of Information 62

Given the myriad pressures facing organizations today, many organizations are either changing their reason for being or renewing their commitment to their current approach. For all, the question of purpose and strategy must be revisited. A number of questions must be asked:

• Is our mission and value proposition still ...