Business Process Management: Profiting From Process

Chapter 3. Principles of Process Management

In This Chapter Guiding Concepts 66 The 10 Principles of Process Management 81

This chapter lays the foundation for the methods, techniques, and activities that make up the process of transforming an organization. I will build a basis that, once understood, will allow you to guide yourself through the confusing maze of options.

By taking an approach that relies heavily on a simple set of base principles, everyone involved in renewal work will be able to understand and communicate more clearly. You can make recommendations and decisions based on a set of commonly understood and consistent criteria. You can share and discuss rationale for change, as well as avoid the always dangerous approach of relying ...