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Business Process Management: Profiting From Process by Roger T. Burlton

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Chapter 3. Principles of Process Management

In This Chapter

This chapter lays the foundation for the methods, techniques, and activities that make up the process of transforming an organization. I will build a basis that, once understood, will allow you to guide yourself through the confusing maze of options.

By taking an approach that relies heavily on a simple set of base principles, everyone involved in renewal work will be able to understand and communicate more clearly. You can make recommendations and decisions based on a set of commonly understood and consistent criteria. You can share and discuss rationale for change, as well as avoid the always dangerous approach of relying ...

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