This Process Management Framework has been built on the 10 business change management principles described in Chapter 3. They are repeated here:
Business change must be performance driven.
Business change must be stakeholder based.
Business change decisions must be traceable to the stakeholder criteria.
The business must be segmented along business process lines to synchronize change.
Business processes must be managed holistically.
Process renewal initiatives must inspire shared insight.
Process renewal initiatives must be conducted from the outside in.
Process renewal initiatives must be conducted in an iterative, time-boxed approach.
Business change is all about people.
Business change ...