Business Process Management: Profiting From Process

The Framework as a Process of Discovery and Learning

The Process Management Hexagon was introduced in Chapter 3, “Principles of Process Management,” as the basis for how work is conducted in the framework. Figure 5.2 shows the hexagon again. It emphasizes that a business is made up of processes that deliver performance and value at the center. The hexagon also depicts the necessary interrelationships of process with policies/rules, jobs, organization, technology, facilities, and people. It also shows that, without knowledge, none of these would be supportable.

Figure 5.2. The Process Management Hexagon.

The hexagon is the basis for addressing ...