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Business Process Management: Profiting From Process by Roger T. Burlton

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Chapter 7. Mitigating Business Risk

In This Chapter

Professional journals and conferences abound with horror stories of business change initiatives that have gone wrong:

  • One manufacturer went out of business because it couldn’t implement its Enterprise Resource Planning solution, blaming it on the ineptitude of the consultants and the dishonesty of the software vendor. The owners ended up suing the participants for more than $500 million.

  • In 1998, a chocolate bar manufacturer missed out on Halloween sales because the new forecasting approach and technology didn’t work on time. ...

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