Business Process Management: Profiting From Process

Chapter 8. Human Change

In This Chapter Behavioral Change 211 How People React to Change: The Journey 212 Handling People’s Concerns 217 How the Process Management Framework Itself Can Help 221 A Methodology to Deal with Human Transition 224 Ten Critical Success Factors for Effective Human Transition 232

The challenge of getting people to change typically becomes very visible shortly after any new business models are introduced or technologies are adopted. For some strange reason, the new approach is expected to magically go in unopposed and to be greeted with open arms. When the welcome mat doesn’t appear, organizations and project teams then scramble to recover and do some patch-up form of communication very late in the game—often with very poor ...