O'Reilly logo

Business Process Management: Profiting From Process by Roger T. Burlton

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Producing Key Performance Indicators and Targets

This step identifies the key performance indicators (KPIs) that will be used to measure the organization’s relationship with the chosen stakeholder group. Businesses should use these KPIs to determine the degree of change from where the relationship stands today to where it will need to be in the future. This step also establishes the target performance level required for these dates and delivers a path for performance improvement over a period of time.

Refer to the right section in Figure 10.7 for an example of the knowledge produced as a result setting performance indicators and targets.

Techniques

The techniques of producing KPIs and targets are some of the most elusive to master, despite their ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required