Business Process Management: Profiting From Process

Determining Critical Success Factors

The final step identifies the factors that are critical, or the most risky, to meet the stakeholders’ values, expectations, KPIs, and targets already defined. Those factors will be used later to evaluate solutions that could apply. They are also the flip side of risk assessment and can be used to get started with mitigation.

Refer to Figure 10.7 (see the bottom center “CSF” section) for an example of the knowledge produced as a result of determining critical success factors.

Techniques

The techniques of determining critical success factors are well established. and are known to management, such as

• Practices benchmarking

• Risk management

Lessons Learned

Critical success factor (CSF) analysis explores the key ...