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Business Process Management: Profiting From Process by Roger T. Burlton

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Matching Processes to Criteria and Prioritizing

This step gathers existing process performance measurements, benchmarks that performance against similar processes in other organizations, and determines which processes will contribute the most toward the achievement of stakeholders’ criteria. The latter activity which processes hold the greatest opportunity for improvement. The ranking of processes for renewal begins at this point.

Techniques

The techniques for matching processes to the criteria established in the Business Context phase cross-reference process attributes to stakeholder requirements. My favorite technique is to use matrices that cross-reference the stakeholder criteria from the Business Context phase to the processes in the Identify ...

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