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Business Process Management: Profiting From Process by Roger T. Burlton

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Identifying Strategic Technologies

This step ensuresat we understand at a high level which technologies and computer applications exist today or are promised in the future. It identifies which technologies can be instrumental in enabling the new business processes to deliver improved performance to our important stakeholders. It should also help define the priorities for a new technological infrastructure to be aligned with process/business change.

Techniques

A numberof techniques have good potential for identifying strategic technologies:

  • Technology watch

  • Technology principles definition

  • Application architecture development

  • Technology infrastructure definition

  • Scoring and matrix analysis

Lessons Learned

Understand what the new processes are attempting ...

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