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Business Process Management: Profiting From Process by Roger T. Burlton

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Determining Organization Strategy

This step helps all key internal stakeholders understand their existing roles and organizational responsibilities, as well as the potential new roles, jobs, and organizational designs. It’s probably premature to design details of new organizational structures at this step, but the principles of organizational renewal should be addressed, especially those affected by new process management concepts. Determining organizational strategy helps delineate ownership or stewardship of all start-to-end processes from a process-management perspective and provides a strategy for organizational migration.

Techniques

The best techniques for determining organizational strategy are those that start with process maps and overlay ...

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