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Business Process Management: Profiting From Process by Roger T. Burlton

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Determining Human Capabilities

This step determines the core competencies of the organization’s staff, including the skills, strengths, weaknesses, and flexibility of workers within each business process as they currently exist. In this step, the organization identifies basic education and training required for new processes to succeed and identifies under-exploited staff capabilities. As a result, the requirements for layoff or new hiring programs will be known, and a more realistic assessment of the viability of process/technology change will be in place.

Techniques

The techniques of determining human capabilities are well-proven HR techniques that evaluate skills and competencies against a set of requirements:

  • Core competency analysis

  • HR skills ...

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