Chapter 12. Charting the Course of Change

In This Chapter

The third phase in the Process Management Framework, the Vision phase, starts to emphasize Process Design by identifying a specific process to be renewed. In the Vision phase, process owners obtain corporate commitment to the project of designing the change. They do so by defining the stakeholders for the process, their ...

Get Business Process Management: Profiting From Process now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.