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Business Process Management: Profiting From Process by Roger T. Burlton

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Developing an Initial Business Case

This step documents the high-level costs and benefits of the change and shows management that business risk has been evaluated. It’s intended to give managers confidence, so that the project can gain approval to proceed and obtain resource commitment.

Techniques

The techniques of developing an initial business case are the classic ones employed by organizations to justify expenditure of funds and allocation of human resources:

  • Cost/benefit analysis

  • Internal proposal preparation

  • Negotiation

Lessons Learned

Analyze the high-level alternative approaches for potential improvement (a maximum of three), and determine the benefits associated with each alternative based on stakeholder expectations and the value added ...

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