Business Process Management: Profiting From Process

Finalizing the Project Plan

This last (but not least) step of the Vision phase builds the project plan that will deliver performance improvement of the “Process-in-Focus.” Here, the organization appoints the senior team, executive champion, project manager, and the project team members for the next two phases: the Understand phase and the Renew phase. The team undergoes training and gains commitment to the plan.

Techniques

The techniques of finalizing a project plan are based on common sense and time-proven approaches to ensuring a common understanding and assurance of support:

• Personal commitment-based project management

• Deliverable-based project planning

• Negotiation

Lessons Learned

Make sure that the commitment of all key participants is solid ...