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Business Process Management: Profiting From Process by Roger T. Burlton

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Chapter 13. Understanding the Existing Situation

In This Chapter

The Understand phase examines what the existing process actually does, so that you can make the right improvements and manage perceptions. In this phase, the renewal team gathers input from interviews and workshops with process participants, by measuring actual performance levels. It also analyzes what works well and not so well today. Based on this information, management and team members determine the required changes and ...

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