Mapping Existing Process Understanding
This step obtains an understanding of how the existing process really is conducted and documents the understanding in a set of models and supporting notes. In this step, the project team validates and communicates the understanding to provide a baseline of understood process for gap analysis. It identifies process components to consider for measurement.
Figures 13.2 and 13.3 show examples of the knowledge produced as a result of this step.
Figure 13.2. The current process flow for the process of assigning human resources.
Figure 13.3. The current process flow with organization swim ...
Get Business Process Management: Profiting From Process now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
