Business Process Management: Profiting From Process

Identifying Improvement Priorities

This step determines the potential significance and priority of improvement opportunities and defines which possible improvements could be implemented with a low degree of effort and resistance (early/quick-win candidates). In this step, the organization determines or confirms the nature of the required change program for the early win and develops an overall improvement approach.

Techniques

To determine which solutions could be implemented in the short-term and which will become part of the long-term solution, you can use three techniques:

• Application of stakeholder criteria

• Cost/benefit analysis

• Negotiation

Lessons Learned

Each solution might deliver greatly varying degrees of improvement and require greatly ...