This step seeks to understand the opportunities in business process change made possible by new technologies of all types. In this step, you also determine how the various combinations of computing, communications, and other technological environments can eliminate previous process constraints.
The techniques used to obtain information on trends in technology are
Technology seminars and trade shows
Technology architecture review
Technology vendor suggestions
Within the organization, establish an ongoing, responsible role for a staff person or team who will gather information about the enabling effects of technologies on processes of the business (technology ...