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Business Process Management: Profiting From Process by Roger T. Burlton

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Demonstrating/Validating the Renewed Process

This step proves that the alternatives are viable or discovers that they aren’t. It delivers buy-in to the new process design through models that demonstrate and predict behavioral and measurable performance improvements. Demonstrating the changes ensures consistent visualization of the new process and some aspects of its enablers. Through this step, the organization achieves a common understanding and acceptance of the proposed solutions.

Techniques

To validate the renewed process, use four techniques:

  • Process scenarios

  • Interface prototyping

  • Simulation

  • Workshop facilitation

Lessons Learned

Business process scenarios are a powerful way to visualize and test the new process solution. These scenarios ...

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