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Business Process Management: Profiting From Process by Roger T. Burlton

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Updating the Business Case for Development

This step finalizes the decision on the alternatives for renewal and provides approval to proceed with developing and implementing guides and enablers. It is based on the re-examination of the Return on Investment or other organizational performance criteria. In this step, the organization assesses risk and undergoes a gate safety check review. Successful passage renews the executives’ and staff’s commitment.

Technique

To update the business case, the primary technique to use is cost/benefit analysis.

Lessons Learned

The team should carefully analyze and present the pros and cons of each approach as well as recommend one alternative. However, they should never defend their recommendation, only explain ...

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