Business Process Management: Profiting From Process

Developing Training Capability

In this step, the organization develops the materials required to train staff members in their new jobs. It produces the facility to transfer knowledge regarding the use of new processes, rules, and systems. It creates the mechanisms to increase awareness of customers and new business realities. It also provides a vehicle for ongoing training.

Techniques

To develop training capability, or modules, the following techniques should be used:

• Training needs analysis

• Training media analysis

• Training material development

• Population of just-in-time training vehicles

• Workshop management

• Project management

Lessons Learned

This step is part of a larger Human Resource Transformation program.

Before developing the actual training ...