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Business Process Management: Profiting From Process by Roger T. Burlton

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Providing Human Core Capabilities

This step puts in place new ways of providing more capable and adaptable human resources. During this step, the organization educates its staff on the fundamentals required for the new process to work. It also plans the strategy for replacing staff if that will likely be required.

Techniques

As in the previous step, the techniques used to provide human core capabilities are

  • Project management

  • Professional practices for core HR enhancement (training, hiring, and layoffs)

  • Communication with other project teams

Lessons Learned

This step is part of the Human Resource Transformation program.

Review the strategies for human resource numbers, levels, and core capabilities, as well as for hiring or laying off staff, ...

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