During this step, the “To-Be” process models developed in the Renew phase are expanded into greater levels of operational detail to assist staff to perform new jobs. The organization writes policies required for new processes to be effective. It terminates old policies, procedures, and practices, and writes new business rules and procedures.
A high-level of communication with the other subproject teams is necessary when using the following techniques for this step:
Process modeling to the workflow level
Business rules design
Procedure guide preparation
Multimedia (text, graphics, images, voice, or video) reference material design