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Business Process Management: Profiting From Process by Roger T. Burlton

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Redefining Jobs

This step defines the roles to be played in the new process. In this step, the organization groups the roles into whole jobs, makes clear the initial relationships between roles and between players, and writes new role descriptions. It also ensures or finalizes agreements with collective bargaining units.

Techniques

The techniques of redefining jobs include

  • Event/outcome analysis

  • Customer/supplier chain analysis

  • Job description preparation

  • Collective bargaining

  • Negotiation

  • Project management

Lessons Learned

This step is a natural extension of the Renew phase and is part of the larger Process and Structure project.

Starting with the process descriptions, define logical roles before looking at job descriptions. Roles can then be assembled ...

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