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Business Process Management: Profiting From Process by Roger T. Burlton

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Designing Organizational Changes

In this step, the most appropriate organizational structure is designed, given the requirements of business performance and process design. The step provides a framework to accommodate the desired new job definitions to ensure that the organization becomes more flexible and responsive. Arriving at a good organizational structure adds to the building of consensus on change.

Techniques

The techniques to consider for designing organizational changes are

  • Team-based organization design

  • Collective bargaining

  • Negotiation

  • Project management

  • Thick skin

Lessons Learned

This step is a natural extension of the Renew phase and is part of a larger Process and Structure program.

Determine the appropriate organizational style, ...

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