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Business Process Management: Profiting From Process by Roger T. Burlton

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Training Staff

This step ensures a correct and consistent understanding by transferring information and knowledge to staff and continuing to change attitudes. Staff training makes the implementation run more smoothly by delivering an ongoing training strategy.

Techniques

To ensure the success of the training program, use these techniques:

  • Strong coaching of workshop leaders

  • Consistent materials and messages

  • Formal presentations

  • Workshops

Lessons Learned

Based on changes recommended during the pilot testing, update training materials so that they will be ready for the training classes.

Training sessions should be scheduled for those who will use the new knowledge just before the time that they will need to apply it. Follow the practice of small ...

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