Business Process Management: Profiting From Process

Rolling Out Changes

This step finally puts in place new processes, new jobs, new organizations, new systems and technologies, new incentive programs, ongoing training programs, and new measurement systems.

Techniques

During the final rollout of the entire set of changes, use the following techniques:

• Empowered work teams

• Measurement-based recognition

• Coaching and hand-holding

• Removal of old mechanisms

• Phasing in of changes

• Continuous improvement of teams and mechanisms

• Groupware environments

Lessons Learned

Plan your work and work your plan. Repeat as necessary. Manage to the transition points. Each point commences its own rollout.

As you implement new technologies and make new facilities available, be sure to remove old technologies and facilities. ...