Part I: A Management Guide

In This Part
 

1 Drivers of Business Change

 

2 Organizational Responses to Business Drivers

 

3 Principles of Process Management

 

4 New-Age Company Experiences

 

5 The Process Management Framework

 

6 Project Management Essentials

 

7 Mitigating Business Risk

 

8 Human Change

 

9 Building a Process Support Organization

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