We must now put our project team to work. The analysis phase of our project will roughly follow the five step process made famous by Dr Michael Hammer, that is to say:
Identify and understand processes
Measure and reward against process performance
Improve processes where necessary
Appoint a process owner
As you can see, we have already made a start on some of these activities, but the analysis phase will really deepen our understanding of the business processes. The key to success will be in communicating the "As Is" situation with crystal clarity to all the stakeholders, so that everyone has the same shared understanding. Only then will we be able to design the "To Be". The first step on this road is to very ...