In Chapter 2 we looked at the business of modelling a single process from the ‘technical’ point of view. But the process modelling activity itself needs to be managed if it is to be successful. This chapter gives guidance on actually doing the process modelling work to ensure that it gets to answers as efficiently as possible. We look at modelling from a procedural point of view (i.e. as a process itself) and, to a lesser extent, from the ‘soft’ point of view, taking into account some of the sociological, political and people issues. We shall step through a basic process modelling procedure — in particular, a modelling workshop — addressing the soft issues as we go. We‘ll take a generic view of the modelling process for now, leaving ...

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