Chapter 18

Statistical Quality Control

LEARNING OBJECTIVES

After studying this chapter, you should be able to

  • understand the concepts of quality control and inspection.

  • understand the importance of statistical quality control.

  • exercise quality control at product as well as at process level.

  • learn how control charts of different types are constructed and are used to monitor quality standards.

  • use the acceptance sampling for making measurements and taking corrective action as a product or service is being produced.

A thing of beauty is a joy forever.

—Keats

18.1 INTRODUCTION

Quality and productivity have become essential for organizations to be competitive in today's global economy. As a result, an increased emphasis falls on methods for ...

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