[ NOTES ]
Chapter 1
1 Robert Kaplan and David P. Norton, The Balanced Scorecard (Boston: Harvard Business School Press, 1996), 11.
2 Ibid.; Thomas H. Davenport and Jeanne Harris, Competing on Analytics (Boston: Harvard Business Press, 2007), 77–78; and Cascio and Boudreau, Investing in People, 2.
3 David Carr, “Thousands are Laid Off at Circuit City: What’s New?” New York Times, April 2, 2007.
4 Thomas Kuhn, The Structure of Scientific Revolution, 3rd ed. (Chicago and London: University of Chicago Press, 1996).
5 Probably the most famous example of study effects is the work that was conducted at Western Electric’s Hawthorne Works plant outside Chicago between 1924 and 1932. The reanalysis of the data showed that the improvement in performance ...
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