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Can You Hear Me?
book

Can You Hear Me?

by Nick Morgan
October 2018
Beginner content levelBeginner
288 pages
5h 36m
English
Harvard Business Review Press
Content preview from Can You Hear Me?

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THE LACK OF EMPATHY

WHERE’S THE CONSISTENCY?

Recently, I was introduced to a potential business connection by a mutual friend, and we decided to connect on Skype for an initial chat. I had entered the information incorrectly into my calendar, so it was a bit late by the time I got everything straightened out and we connected. I was frazzled by the experience, and on top of my distractions, the Skype connection was unusually poor; it kept winking in and out.

I could see—and sense viscerally—that my potential connection might be giving up. Here was this late, frazzled, technologically incompetent person. Why bother? I wanted to say, “The impression ...

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Publisher Resources

ISBN: 9781633694453