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THE LACK OF EMPATHY

WHERE’S THE CONSISTENCY?

Recently, I was introduced to a potential business connection by a mutual friend, and we decided to connect on Skype for an initial chat. I had entered the information incorrectly into my calendar, so it was a bit late by the time I got everything straightened out and we connected. I was frazzled by the experience, and on top of my distractions, the Skype connection was unusually poor; it kept winking in and out.

I could see—and sense viscerally—that my potential connection might be giving up. Here was this late, frazzled, technologically incompetent person. Why bother? I wanted to say, “The impression ...

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