10.6. Chapter Summary

Communication is a project manager's most important skill. Project managers have to communicate with management, customers, the project team members, and the rest of the stakeholders involved with the project. The project manager's foundation is communication. Without effective communication, how will work get completed, progress reported, and information dispersed?

Communications planning centers on asking, "Who needs what information and when do they need it?" Consider all of the different channels for communication on any project. There are many different possibilities for information to be lost, messages to be skewed, and progress to be hindered. The formula for calculating the communication channels is N (N - 1) / ...

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