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CAPM/PMP Project Management Certification All-In-One Exam Guide, Third Edition by Joseph Phillips

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CHAPTER 13

Managing Project Stakeholder Management

In this chapter, you will

• Identify the project stakeholders

• Plan for stakeholder management

• Manage stakeholder engagement

• Control stakeholder engagement

I’ve always said that the hardest part of the project isn’t execution, following processes or regulations, or even planning complex work. The hardest part of the project is dealing with people. People can be demanding, unreasonable, rude, shift their priorities, and exhibit many other bad behaviors you’ve probably already experienced as a project manager. People can also be wonderful, kind, caring, and genuinely interested in the project. They can be reasonable, understand how their demands don’t mesh with what they’ve already asked ...

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