Basic Concepts – What is DONE
In the previous chapter we introduced the concept of organizations as organisms operating within (and interacting with) their environment. In the following section, we will introduce some key factors that form the basis of that interaction.
Products are the main outputs from the organization, and the reason for the organization’s existence. In turn, products provide the means for the organization to operate successfully in its environment. Products are provided to customers at a cost, regardless of whether that cost is paid by the customer (or “end user”).
Products, of course, imply customers for those products. Organizations exist because of their customers, and their customers’ requirement for their ...