chapter four

Character: Linking Who You Are and What You Do to How You Relate to People

Matma, a highly skilled IT professional working in London, England, consistently wins praise for her laserlike analytical skills. She can fix even the most pesky glitches that befuddle the rest of the systems team. Taking great pride in her perfectionism, she loves to impress her nontechnical colleagues with her wizardry. She expects a major promotion during her upcoming performance review.

Imagine her devastation when her boss, Bob, gives her low marks for her interpersonal skills, something she must master before she can move up the corporate ladder. “What do you mean by interpersonal skills?” she asks. “I get along very well with everybody.”

Bob sighs. ...

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