Each chapter is organized as an independent story that has evolved over a certain period of time. Although each is related to a specific problem, the authors have given us the broader view by explaining the regulatory, financial and consumer relevance of the story.
The trouble-shooting part describes the painstaking process of fact-finding, not only by following the guidelines but mostly by making mistakes; because we primarily do learn from our mistakes.
Each chapter ends with a personal reflection of the author’s own experience with the case, and lines up a number of questions to stimulate the learning process. The questions can certainly be used for classroom exams when the book is used as a textbook.
Some chapters are ...